Refund Policy

Paddle is the merchant of record for purchases completed directly on blazeanimation.com. Our 14-day guarantee is provided in addition to any rights available under Paddle's Refund Policy and Buyer Terms.

You may request a full refund for any reason within 14 calendar days of the transaction date. This 14-day guarantee has no exceptions and applies to Blaze AutoPose, Blaze Puppeteer, and Puppeteer credit packs purchased through blazeanimation.com.

Your right to request a full refund under this guarantee remains available throughout the 14-day period, even if you have downloaded, installed, activated, accessed, or used the product. It also applies if you have used some or all of a Puppeteer credit pack. You do not need to provide a reason for the request.

Submit your request within 14 calendar days using the support or receipt link in your Paddle purchase confirmation, or request a refund through paddle.net. You may also contact us at [email protected] if you need help locating your transaction or starting the request.

AutoPose and Puppeteer purchases completed on Superhive are governed by the Superhive Refund Policy. Superhive currently accepts qualifying requests within 30 days for faulty or misrepresented products and certain accidental purchases.

For a technical problem, contact us through the product page or at [email protected] and allow us an opportunity to resolve it. If the issue remains unresolved, submit the request to Superhive with your order details and support history. Accidental purchases that have already been downloaded require the creator's approval under Superhive's policy. Price changes and later discounts do not qualify for partial refunds.

• The email address used for the order
• The Paddle transaction ID or Superhive order number
• The product and purchase date
• A concise description of the problem and any troubleshooting already attempted

Refunds are returned through the original payment provider and normally to the original payment method. Processing time depends on Paddle or Superhive, your payment method, and your bank.

When an AutoPose or Puppeteer purchase is refunded, access to its downloads and future updates may be removed. Refunded Puppeteer credits will be deducted from the associated account balance.

Nothing in this policy limits mandatory consumer rights that apply in your country or region. Where local law gives you a non-waivable refund, cancellation, or withdrawal right, that right still applies.