Refund Policy

When a purchase is processed by Paddle, Paddle acts as merchant of record for the transaction. Refunds may be requested through Paddle buyer support at paddle.net or by contacting us at [email protected]. If a refund is approved, Paddle generally returns funds to the original payment method.

Unused credit pack purchases may be eligible for a refund within 14 days of purchase. Credits that have been used to run online generation or refinement jobs are normally non-refundable, except where required by applicable law or where the purchase was duplicated, fraudulent, or affected by a verified billing error.

Purchases made through Superhive are handled under Superhive's checkout, delivery, and refund process. Please use the Superhive order page or marketplace support channel for those purchases.

Include the order email address, Paddle transaction or invoice ID when available, purchase date, product purchased, and the reason for the request. We may ask for additional information to verify the purchase and prevent fraud.

Approved refunds are submitted promptly, but the time for funds to appear depends on Paddle, the payment method, and your bank or card issuer. Refunded credits may be removed from the account balance.

Nothing in this policy limits mandatory consumer rights that apply in your country or region. Where local law gives you a non-waivable refund, cancellation, or withdrawal right, that right still applies.